Thanks for visiting Amazon.com! Oh well, at least it was fixed relatively quickly :), How did you get in touch with them ? Well, it’s another day, and that means yet another dangerous scam from times past is making the rounds yet again. They won't reset your email or password though. PLEASE HELP. They both offer the same capability of taking a picture of a QR Code, like the one in the above screenshot, and generating codes for you automatically. The new address is NotMyEmailAddress@yahoo.com Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet … The warning by the UK's national … Peoples from all the world received emails saying that their account’s password has changed: Hello username, This is an important message from Amazon.com. He or she entered my Amazon account via my EMAIL (using am EMAIL from Amazon in my inbox) and requested a refund for an order of mine that they said they did not receive. On December 27th at 9:36pm ET, I received this very helpful email from Amazon (email addresses changed): Here’s the problem: I didn’t change my email address, in fact, I hadn’t used my Amazon account since I purchased my green-screen a few weeks ago. Trust 23 … mine was changed to something nding .ru and i am very unsure as to why, no purchases or anything have been made. Since no legitimate Amazon purchase can occur off of the Amazon platform, delete emails and hang up the phone if contacted by a fake Amazon seller. Although there are very slight variations in the wording and the types of claims being made in the emails, the scam typically works like this: I got my account back and changed the password. Press J to jump to the feed. Tap to unmute. I’m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts. I believe my EMAIL has been hacked in some form. Email might be compromised, even though the password has been changed. We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have … Seems odd they wouldn't just default to change it. The site asked for my email and Amazon password. I receive a lot of emails from Amazon.com since my wife and I both buy stuff using the same account. billing. If my password is “SuperSecret” and my authenticator displayed the 871255 code as shown above, I can then use the password “SuperSecret871255” to access Amazon services. I was having trouble logging into my Amazon account; after they told me the problem must be with Gmail, I discovered all the emails customer service had sent me in the trash. Why does it take 5 hours to give me a “reset my password” one-time use link? Just go the same email, haven't been on amazon for almost a year. On the next screen, you can choose to authenticate with a phone or an authenticator app. I gave Christine THAT email address along with my home address and was able to access my account. Same here for me. AMAZON shoppers are being warned to check their accounts after scores of customers have complained that their accounts have been hacked. What if they changed one of those fields? Change your credentials. All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! Posted by 1 day ago. Mine happened about 6 days ago too also ending in .ru, how very strange... same happened to me today. In other words, the fact that the email was changed offers no … What changed? Step 1: Change your Amazon password. I can't see any charges on the cards linked to my Amazon account, my e-mail address and all my important passwords for accounts haven't been changed - it's only Amazon.co.uk. There are several authenticator applications available for iOS, Android, and Windows Phone devices. Annoying that this is apparently so easy to change but not fix! I found the suggestion that I was at a coffee shop using Amazon to be slightly presumptuous, but didn’t pursue it. New comments cannot be posted and votes cannot be cast. That wasn’t the case and this is the story of how my Amazon account was hacked… After a day he managed to get back into his account where he removed all of his cards and changed the password. What did they do when they got my account? I am going to try now Why doesn’t the Amazon customer support department know if they have a fraud department or not? But some of these emails, despite appearances, are fakes. No.. no, I had not been traveling in months, and I do not do any shopping on insecure networks. That happened to me about three years ago. Many of them have to do with shipping, receiving, promotions and the like. I told Christine that I didn’t request the email change and that I did not make any purchases or use any services since that email change. My amazon account was hacked and e-mail address has been changed. Copy link. Could I still configure my Echo devices? I couldn’t control my Echo devices, and also the home automation things that were connected to them. Make your new password a string of random numbers and letters and not actual words. The new address is darugfxrxcva@yahoo.com. Share. Hey guys, so everything is all fixed. I created a fake email — I didn’t want to inadvertently use a real person’s email — and I made my password “scammers1234.” I was in. The most straightforward answer to someone asking if the Kindle Fire by Amazon can be hacked is a resounding yes.It is important to remember that anything that is or has been connected to the internet could potentially be attacked by a cybercriminal.. Tried calling customer service. What happened? The next morning I called Amazon customer support and requested to speak to their “fraud department” about my problem. I grabbed my iPhone and opened the Alexa app and was not greeted by the standard Alexa features, but rather this login screen (image modified to hide the email address): Alexa Login Screen – With Someone Else’s Email! 3. On the resultant screen, click the “Login and Security” button in the top middle. This was not going to get better, only worse… so I quickly searched for a phone number for Amazon Customer Service. Reflecting on this call with Amazon: I now know that the attacker changed my email address on the account but did NOT change my billing address or shipping address. Here are the steps to add this extra-security measure to your Amazon account: 1. .ru as well jordan-sanchez@mail.ru.. pieces of S***. Weirdly enough I would never have thought to try the old password again. Why the hell is this happening?! The next time you login to Amazon, you will be prompted to key in this 6-digit number after your password. Per your request, we have changed the e-mail address associated with your account. If playback doesn't begin shortly, try restarting your device. Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more. Or perhaps the original fraudulent change never actually took hold. If you believe your Amazon account has been hacked, the first thing you should do is to immediately log in to your Amazon account and change your password. A. Close. it is IMPOSSIBLE to find, because it’s not under “Help” or “Customer Support”. My issue here is since than all my EMAIL's from Amazon (and only Amazon) go directly to my archive folder. They undid whatever changes the hacker made to my account and everything is groovy! Looking at their Facebook page, it looks like this is happening to a few other people, too. Most likely it's true and your account has been hacked. Then i found an email saying they thought my account had been compromised. Click the “Edit” button next to the last item on this screen, labeled “Advanced Security Settings”. If Two-Step Verification fails and you can't access your account, you can try to recover your account. I recommend you choose either the Google Authenticator app or the Microsoft Authenticator app for their ease of use and configuration. I waited the required amount of time, and sure enough the following email arrived with the details of my account recovery: Disappointed, I waited my designated five hours and went back to the Amazon website and clicked through the “Forgot Password” link on their sign-on page. Have you ever looked for the customer support phone number on Amazon’s web site? I hope Amazon lets you back into your account quickly. I'll tell you what they did.My Amazon account was hacked. What bothers me is that “Customer Service” link at the bottom. 2. Perhaps… but my experience prior to this email indicates that they could EASILY have gotten access to my account by just calling customer service and pretending to be me. I strongly recommend you choose the authenticator app, as the phone authentication sends a text message that COULD be intercepted if someone really wants to get into your account. After keying in the six-digit code that I was sent, I finally had control of my account again. They didn’t purchase anything…. I was told “there is no ‘fraud department’ and that a ‘customer account specialist’ would get back to me in a few hours about my problem.”. At Amazon we take your security and privacy very seriously. From looking around a few forums, it seems like the account specialists have no phone line, only work by email, will only do one email every 24 hours, and are in general less than helpful. What’s keeping someone from finding my email and home address from a database and calling to take over my account? If your Amazon account has been hacked, you need to act quickly. I will write another article about making our systems more secure for our customers. So I went onto amazon and lo and behold, it wasn't just a spammy email. Email changed and charged over 10k USD. So thanks for that! It was true, my email had been changed and I'm now locked out of my account. My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem. Shopping. Christine took steps to freeze my account by removing purchasing capabilities, my credit cards associated with the account, and prevented anyone from logging in to the account. i got it cancelled and froze my cards on the account. Bing has the Amazon Customer Support phone number, Live Stream Wrapup – Security, ASP.NET Core and SignalR, Learnings in Blazor Static Web Apps on Azure: Part 1, Top 7 OBS Studio Tricks for 2020 – and you won’t believe #4, Minimal March – Part 2 : .NET on a Chromebook, Get Started with Angular 2 and ASP.NET Core, Authentication and Authorization in ASP.NET Core. The supervisor went on to explain that I would receive an email in the next few hours with instructions to recover my account. Same happened to me just now, except the password remained the same, so i could just change back to my old email, and change the password just in case. The old address was MyEmailAddress@gmail.com. I have somewhat similar issue (my account is also locked/on hold) and I am trying to get in touch with them or get them to contact me since 16/05, Exact same thing happened to me. She told me that the case would be referred to their “fraud department” and I could call them in the morning to discuss next steps. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security. What is a probable way that an Amazon account got hacked if they were able to change your email address? … Or perhaps the original fraudulent change never actually took hold. I received a very similar email from Amazon (account-update@amazon.com). I recommend everyone set up two-factor authentication for Amazon and any other service that offers this capability. Amazon Web Service account hacked. AMAZON customers are once again being warned about an email scam that lets fraudsters steal your login details. Protect your accounts by setting strong passwords, use a password manager like LastPass or 1Password, and configure two-factor authentication everywhere it is available like Google Mail, Amazon, Outlook.com, OneDrive, and GitHub. Not ideal service for a 10 year customer with prime. As the world’s largest online retailer, Amazon.com sends untold numbers of emails to consumers on a daily basis. Beware emails claiming to be from Amazon asking you to change your password – unless you’re absolutely certain it’s legitimate (Photo: Getty) From what you’ve described, it … These emails typically include a link … The good news Amazon made it almost right. The supervisor asked me if I had been accessing my Amazon account over an insecure wireless network like a coffee shop or an airport. The customer service rep, Christine, was very friendly and asked me for my email and home address in order to work with me to get access to my account. They EASILY give out your information without any personally identifiable information to confirm who you are on the phone. The end result has been the same each time I've called; they forward my information to an "account specialist" who should email within 48 hours. The e-mail address associated with your account has been changed. The old address was * redacted *. Thanks for saying this! I'm waiting on an email from their specialists so I can regain access to my account, but just a warning to check your emails for a notice like this! No other piece of information? Sorta scary how it happened though, my password is extremely strong and I've never gone on Amazon on a public/shared computer. Technician's Assistant: Have you checked your email and other online accounts for tampering, especially if they have the same username and password? The app opens the camera and you can point your phone at the QR Code shown on the screen, and Amazon with your email address will be added to the main screen. Press question mark to learn the rest of the keyboard shortcuts. Clark, Inc. General Manager Christa DiBiase recently received an email that appeared to come from […]